Shipping & Delivery

Sayaz — Shipping & Delivery Policy

At Sayaz, we strive to deliver your orders safely, efficiently, and on time. This policy explains our order processing, shipping timelines, delivery areas, and responsibilities.

1. Order Processing

Orders placed before 3:00 PM (Monday–Saturday) are processed the same day.
Orders placed after 3:00 PM are processed the next working day.
Orders placed on Sunday are processed on Monday.
In case of delays due to high demand, stock issues, or unforeseen circumstances, customers will be notified promptly via email or phone.

2. Shipping Timelines

Islamabad & Lahore: 2–4 working days
Outside Punjab / remote areas: 4–5 working days
During sale/promotion periods: 5–7 working days (due to high order volume)
Delivery timelines are estimates and may vary due to courier operations, weather, or other factors beyond our control.

3. Shipping Charges

Shipping costs are calculated at checkout and may vary depending on your location and chosen delivery method.

4. Delivery Areas

We currently deliver to all major cities and most towns across Pakistan.
International shipping is not available at this time.

5. Order Tracking

Once your order is dispatched, you'll receive a tracking number via email/SMS to monitor your shipment.
Tracking availability may depend on the courier partner.

6. Advance Payment Policy

For orders exceeding Rs. 18,000, Sayaz may request an advance payment to confirm and secure your order.

7. Delivery Attempts & Undelivered Parcels

Our courier partner will attempt delivery once at the provided address.
If delivery fails due to an incorrect address, customer unavailability, or refusal to accept the package, the order will be returned to Sayaz, and re-delivery charges may apply.
If a parcel is returned as undelivered due to customer negligence, we may place the account on hold — future orders will require advance payment.
If our courier is unable to deliver your order, our customer support team will reach out to reschedule based on your response. If we receive no feedback, the order will be cancelled.

8. Risk & Responsibility

Ownership of the product passes to the customer once the order is delivered and received/signed for at the designated address.
Sayaz is not liable for delays caused by courier companies or other factors outside our control.

9. Damaged Packages

If your package arrives visibly damaged, please refuse to accept it and contact our customer support immediately with details.
If damage is discovered after delivery, notify us within 24 hours with photos so we can take appropriate action.

10. Order Cancellation

Sayaz reserves the right to cancel orders due to stock unavailability, pricing errors, or incomplete/incorrect customer details. Thank you for your understanding.